Auto Dealer Online Program

 
 

Auto Dealer - Vehicle Registration System - FAQ

  1. I made a mistake on my registration. How can I fix it?
  2. What do I do if I forget to print the 14 days Temporary Vehicle Permit?
  3. How long will it take the clients to receive their registration and stickers in the mail?
  4. What happens if the registration and stickers have not been received after 7 business days?
  5. What should I do if I run out of plates or if I am getting low on plates?
  6. Does it cost extra to use the Auto Dealer Online Application?
  7. What if we get an error message and cannot complete a transaction?
  8. What if the vehicle registration is expired and we wish to transfer the ownership without renewing it?
  9. What if I entered the wrong licence plate?
  10. What types of vehicles can I register online?
  11. How do I know my registration was successful?
  12. Will I get a receipt?
  13. What should I do if there is an error on my account?
  14. What type of documents do I need to provide to SNB after a registration is completed?
  15. Can we register a vehicle to an out of province client?
  16. What if the client’s address in wrong?

1. I made a mistake on my registration. How can I fix it?

You must contact the Auto Dealer Support:

Top of Page

2. What do I do if I forget to print the 14 days Temporary Vehicle Permit?

You must contact the Auto Dealer Support:

You may also complete a manual 14 day Temporary Permit.

Top of Page

3. How long will it take the clients to receive their registration and stickers in the mail?

They should receive their registration and stickers within 7 business days.

Top of Page

4. What happens if the registration and stickers have not been received after 7 business days?

You must contact our customer support at 1-888-832-2762 or by e-mail at snb@snb.ca.

Top of Page

5. What should I do if I run out of plates or if I am getting low on plates?

You can order more plates using the online order form at the Request for Plates link.

Top of Page

6. Does it cost extra to use the Auto Dealer Online Application?

No, there is no additional cost to use the Auto dealer online application.

Top of Page

7. What if we get an error message and cannot complete a transaction?

You must contact the Auto Dealer Support:

Top of Page

8. What if the vehicle registration is expired and we wish to transfer the ownership without renewing it?

These vehicles cannot be transferred online. You must have this transaction processed at your nearest SNB location.

Top of Page

9. What if I entered the wrong licence plate?

You must contact the Auto Dealer Support:

Top of Page

10. What types of vehicles can I register online?

You can register and transfer passenger vehicles, light commercial vehicles, conservation plated vehicles, motorcycles, mopeds, travel and tent trailers.

Top of Page

11. How do I know my registration was successful?

If the 14-day Temporary Vehicle Permit was printed, the transaction was successful.

Top of Page

12. Will I get a receipt?

The 14-day Temporary Vehicle Permit is your receipt.

Top of Page

13. What should I do if there is an error on my account?

You must contact the Auto Dealer Support:

Top of Page

14. What type of documents do I need to provide to SNB after a registration is completed?

Please refer to Section 6 of the Auto Dealer Online Program User Guide.

Top of Page

15.  Can I register a vehicle to an out of province address?
No you will not be able to register a vehicle to an out of province address.

Top of Page

16. What if the client’s address is wrong?
If the client does not have the right address on his Driver’s licence or his client ID, the client must visit the nearest SNB location to have an address change.

Top of Page

17. What do I do if I have problems logging into the Auto Dealer online program?

  • Forgotten Password
    Click on the Forgotten Password link and follow the steps to reset your password on your own by responding to the security questions developed when your account was created.

  • Forgotten User ID
    Click on the Forgotten User ID link and follow the steps to have your User ID sent to you by email.

If you still cannot access your account please email IAM_GIA@snb.ca or call the SNB Helpdesk at 1-888-832-2762.


 

 

 

 
© 2010 Service New Brunswick Secured by Entrust The Province of New Brunswick Website