Vehicle Registration Renewal - Frequently Asked Questions (FAQ)

If you have questions that are not answered in the FAQ's please contact SNB Online Support by email at [email protected]. Or, call SNB Online Support: Within North America: 1-888-762-8600(No Charge Dial)  Outside North America: 1 (506)684-7901. Mon. to Fri. 8:00 a.m. to 7:30 p.m., Saturday 9 a.m. till 1 p.m.
Go to Vehicle Registration Renewal

  1. How do I show proof of completed online registration renewal to police?
  2. What information do I need to do a registration renewal online?
  3. My address or vehicle information is wrong on my registration, how can it be changed?
  4. How long does it take to receive the new registration and stickers?
  5. Do I need proof of insurance to renew online?
  6. My name has changed. Can I still renew online?
  7. Can I renew more than one vehicle at a time?
  8. How do I know if my renewal was successful?
  9. I renewed online, but now I changed my mind and don't want to renew the vehicle. Can I receive a refund or reverse the transaction?
  10. What should I do with my old registration?
  11. What if I get an error message and cannot complete the transaction?
  12. The serial number for my homemade trailer is less than six characters. How do I enter the serial number?

 
1. How do I show proof of completed online registration renewal to police?
Until a copy of your renewed registration and stickers are received by mail, a printed copy of the confirmation page or recorded authorization number is proof of renewal being completed at SNB Online.

Additional Information:
  • For lawful operation on the highway, the New Brunswick Motor Vehicle Act requires not only that a vehicle be registered on the motor vehicle system but that the vehicle display a valid licence plate, which includes valid registration stickers affixed to the licence plate.
  • Vehicle owners have a 10 day grace period after renewal of the registration before they must have the stickers affixed to their plates. In this case, the driver of the vehicle must have in their possession proof of registration (Online Receipt or recorded authorization number) within this 10 day period in the event a Police Officer requests it.
  • For more information concerning the NB Motor Vehicle Act or related penalties, please call the Department of Public Safety Motor Vehicle Branch at (506) 453-2410.
2. What information do I need to do a registration renewal online?
You will require:
  • your vehicle identification number (VIN) and plate number (found on your vehicle registration)
  • your postal code
  • your insurance policy number, expiry date and insurance company name (found on your insurance card), if applicable
  • your payment option (credit card, debit card, or Google Pay)
3. My address or vehicle information is wrong on my registration, how can it be changed?
The address on your vehicle registration must be correct to renew online.
  • Change your address online here; or
  • Visit your nearest SNB location to change your address and renew your vehicle registration at the same time.
4. How long does it take to receive the new registration and stickers?
You will receive your new registration and stickers by mail within 7 – 10 business days.

5. Do I need proof of insurance to renew online?
You must provide the required insurance information for all vehicles with the exception of trailers and all-terrain vehicles. NOTE: Snow vehicles that are not operated on your personal property must be insured. It is an offence to not have valid insurance where required.

Insurance information is requested as verification of vehicle insurance and will not be used or shared for any other reason.

6. My name has changed. Can I still renew online?
Yes. However, you cannot change your name online as you must show proof of the name change.

Visit your nearest SNB location to change your name, bring your support documents (i.e. court order, marriage certificate, etc) and renew your vehicle registration at the same time.

7. Can I renew more than one vehicle at a time?
Yes, you can renew more than one vehicle in a single transaction online.

8. How do I know if my renewal was successful?
Vehicle renewal application will show a screen with the message "Update of your plate is successful" or "Update of your plate is pending" as well as a confirmation number. Print the screen or record the confirmation number as a receipt.

9. I renewed online, but now I changed my mind and don't want to renew the vehicle. Can I receive a refund or reverse the transaction?
You will need to make application for refund. Please contact or visit an SNB Location for procedures.

10. What should I do with my old registration?
Upon receipt of your new registration and licence plate stickers in the mail, you may discard your old registration. Be sure to place the plate stickers on the plate(s) immediately.

11. What if I get an error message and cannot complete the transaction?
Contact the SNB Help Desk at 1-888-832-2762.

12. The serial number for my homemade trailer is less than six characters. How do I enter the serial number?
When renewing a homemade trailer, you must always enter NA for the serial number regardless of how it is displayed on your registration form.


Go to Vehicle Registration Renewal



 
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